{"id":2063,"date":"2022-11-16T20:18:12","date_gmt":"2022-11-17T02:18:12","guid":{"rendered":"https:\/\/superiorplastics.com\/?page_id=2063"},"modified":"2023-04-02T16:04:53","modified_gmt":"2023-04-02T21:04:53","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/superiorplastics.com\/?page_id=2063","title":{"rendered":"Customer Satisfaction Improvement Plan"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h2>Please complete the form below if you have completed your training<\/h2>\n<p><span><script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme' id='gform_wrapper_13' ><form method='post' enctype='multipart\/form-data'  id='gform_13'  action='\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F2063' >\n                        <div class='gform_body gform-body'><div id='gform_fields_13' class='gform_fields top_label form_sublabel_below description_below'><div id=\"field_13_3\"  class=\"gfield gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_13_3\">Purpose\t\t\nTo address customer satisfaction deficiencies.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\nScope\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\nInformation to be monitored and used for the evaluation of customer satisfaction shall include, but is\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\nnot limited to product conformity, on-time delivery, customer complaints, & corrective action requests.\t\t\n\nResponsibilities\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\nTop management is responsible for completing this document.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\nProcedure\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\nIn the event customer satisfaction deficiencies occur, this form shall be completed by a member of\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t top management. \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><div id=\"field_13_4\"  class=\"gfield gfield--width-full field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_13_4\"><label class='gfield_label' for='input_13_4' >Customer satisfaction deficiency:<\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_13_4' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_13_5\"  class=\"gfield gfield--width-full field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_13_5\"><label class='gfield_label' for='input_13_5' >How this deficiency will be addressed:<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_5' id='input_13_5' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_13_6\"  class=\"gfield gfield--width-full field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_13_6\"><label class='gfield_label' for='input_13_6' >State how and when the effectiveness of the results will be assessed:<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_13_6' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_13_1\"  class=\"gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_13_1\"><legend class='gfield_label gfield_label_before_complex'  >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name' id='input_13_1'>\n                            \n                            <span id='input_13_1_3_container' class='name_first' >\n                                                    <input type='text' name='input_1.3' id='input_13_1_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_13_1_3' >First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_13_1_6_container' class='name_last' >\n                                                    <input type='text' name='input_1.6' id='input_13_1_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_13_1_6' >Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_13_2\"  class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  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