Customer Satisfaction Improvement Plan


Please complete the form below if you have completed your training

Purpose To address customer satisfaction deficiencies. Scope Information to be monitored and used for the evaluation of customer satisfaction shall include, but is not limited to product conformity, on-time delivery, customer complaints, & corrective action requests. Responsibilities Top management is responsible for completing this document. Procedure In the event customer satisfaction deficiencies occur, this form shall be completed by a member of top management.
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