To address the Needs & Expectations of Interested Parties
Applies to all Interested Parties affecting Superior Plastics.
Top management is responsible for managing all Needs & Expectations of Interested Parties
Needs and Expectations of Interested Parties shall be monitored and reviewed by top management that can positively or negatively affect the organization’s ability to achieve desired results.
Possible influence or impact on your performance or decisions
Ability to create risks and/or opportunities
Possible influences or impact on your industry
Ability to affect you through their decisions or activities
Below is the AS9100D Annex A.3 statement concerning Interested Parties
UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES
Sub-clause 4.2 specifies requirements for the organization to determine the interested parties that are relevant to the quality management system and the requirements of those interested parties. However, 4.2 does not imply extension of quality management system requirements beyond the scope of AS9100D. As stated in the scope, AS9100D is applicable where an organization needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction.
There is no requirement in AS9100D for the organization to consider interested parties where it has decided that those parties are not relevant to its quality management system. It is for the organization to decide if a particular requirement of a relevant interested party is relevant to its quality management system.
Expectations: They expect a safe and healthy work environment
Objectives: Maintain proper working conditions to avoid penalties and fines
Expectations: They expect fire and life safety hazards to be non-existent
Objectives: Maintain safe working environment to avoid penalties and fines
CUSTOMER / END USER
Expectations: They expect parts to be supplied on time
Objectives: Retain contract, increase repeat orders
Expectations: They expect prompt and timely payments
Objectives: Maintain high credit rating for ease of future lending
Expectations: They expect safe working conditions
Objectives: Maintain low premiums
EXTERNAL PROVIDERS / CONTRACTORS
Expectations: We expect timely deliveries of quality product/service at a low price
Objectives: Offer repeat business
Expectations: Expect safe working conditions, competitive pay, and recognition
Objectives: Low turnover
Expectations: They expect safe work environment, friendly employees, non-hazardous chemicals
Objectives: Maintain stress free relations